Results Global Marketing Solutions Ltd – Data Privacy Policy

In compliance with UK and European data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website or are a recipient of our services.

Results Global Marketing Solutions Ltd (Results Agency) is committed to processing any personal information about its customers in ways that comply with its legal and regulatory obligations, and to being clear with customers about what it does with their personal information.

Data collection

Results Agency provides industry specific business development and telemarketing services to Construction, built environment and industry sector clients. The data we collect to fulfil these services is almost entirely from corporate individuals and, while this is still categorised under GDPR or other UK and EU legislation as personal data, the detail we hold, and use, is limited and predominantly drawn from publicly-available sources.

Results Agency do not collect any special category data but may collect personal information which we receive when:

• you use our website
• you use our services
• you contact us or
• you are a recipient of our services

We may collect the following types of information:

• your name, business address, business email address, telephone number(s) and other contact details such as your position within the company.
• information required to provide you with a service (e.g. bank details), and details of our services that you have used.
• your payment information such as bank account details.

 

Why do we collect this information?

Throughout our day to day processes we collect a large number of contacts from the businesses with which we engage. Almost entirely, these contacts are corporate individuals and, while this is still categorised under GDPR or other UK and EU legislation as personal data, we are aware that it can be used for business-to-business marketing purposes as stipulated by the Privacy of Electronic Communications Regulation (PECR), to which we comply.

We collect your personal information to:

• provide you with services that you may request from us
• for our legitimate interests to keep the contact details of corporate entities for use with future clients
• meet our legal and regulatory obligations.

How do we collect this information?

We collect personal information:

• directly from customers: e.g. when a customer signs up to receive our services or registers on our website
• from publicly available sources: g. Networking, social media, internet services, exhibitions, direct referrals, other Corporate marketing bodies
• from our clients who provide us with data e. their own approved contact or marketing lists

We are committed to keeping your information up to date as far as is reasonably possible. However, if you believe that we have made an error, then please contact us as we have outlined below and we will use reasonable endeavours to correct.

How do we use the data we collect?

The majority of our data is held within our corporate database for use with our clients or prospective clients. We hold very little personal data and any such data we hold is used for contacting the corporate or business with whom we wish to engage.

Any processing activities we undertake are fully compliant with UK and European data protection regulations, and PECR, where needed for the marketing approaches we undertake.

Information collected may be used for the following:

• Internal record keeping
• to improve our products and services
• to contact you by telephone to offer you both our and our clients products and services

 

Keeping your information safe and secure.

Results Agency is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We are certified to the UK Cyber Essentials scheme.

Should we need to transfer personal information to third parties located outside the UK, we will ensure that information is protected to a level which meets the requirements of UK and European data protection regulations.

Third party access

Access to your personal information is only allowed when required by law or is required as part our fulfilling our service obligations. We do not, and will never, sell or share your personal information with other third parties.

How long do we keep personal information?

We will only retain customers’ personal information for as long as it needs it to carry out a particular purpose or meet a particular obligation.

Any personal contact records within our Corporate database are subject to ongoing updates based on information provided through the relationships we have or as advised to us by the client.

Website cookies

Cookies are small files of letters or numbers downloaded onto a device when users access websites. They are widely used in order to make websites work, or work more efficiently, as well as to provide service information to the owners of the site.

 We use cookies to help identify your computer; this helps us analyse data about web page traffic and improve our website in order to tailor it to our customer needs. We only use this information for statistical analysis and then the data is removed from our system 

Additionally, we will make use of the following types of cookies; these are not essential but will help us to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

• Functional Cookies – to track the pages you visit via Google Analytics
• Targeting Cookies – to allow you to share pages with social networks such as Facebook/LinkedIn

You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can modify your browser settings to decline cookies should you prefer but this may prevent you from taking full advantage of the website.

You can amend your browser settings by XXX

Links to other websites:

Our website may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.

Marketing

Results Agency undertake marketing activity for our legitimate interests, for our own business and as part of our contractual arrangements as a Business Development & Telemarketing agency for our clients.

We make unsolicited approaches via the telephone to business or corporate contacts only, either using prospect information held within our database or using information drawn from publicly-available sources. These approaches are made in a fully complaint manner as governed by PECR, with the contacts being given the option to opt out from such contact on request.

Any changes to our marketing activities will be up dated in this Policy and we will ensure that the activity we undertake will be compliant with UK and European data protection regulations.

Controlling your personal information

You may choose to restrict the collection or use of your personal information; if you would like us to do this please by email at gdpr@resultsagency.co.uk or by post at Results Global Marketing Solutions, Unit 10 Wheatfields, Spring Hill Office Park, Harborough Road, Pitsford, Northants, NN6 9AA.

You may request details of personal information which we hold about you under UK and European data protection regulations. If you would like a copy of the information held on you please contact us using the above e-mail or postal address.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Changes to our Privacy Policy:

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in May 2018